Frequently Asked Questions:
1. What if I forget my password？
You could reset your password here
2. Suggested Browsers
For optimal viewing of the content, you may use any of these browsers on your computer: Google Chrome, Mozilla Firefox, or Safari. To avoid issues using the website, be sure your web browser is updated to the most recent version. If you are currently using Internet Explorer 9, we recommend that you select Google Chrome. Some pages on the site may not function properly when viewed using Internet Explorer 9 or earlier.
3. Could the system be used right after application? Any time constraints?
After application and payment settled, login details and link would be sent to your e-mail, you could start learning after activation. Validity Period is 6-week after you receive the first confirmation email.
4. Can I browse the content on my phone?
To learn effectively and comfortably, we recommend you to use computers or tablets with stable connection to perform learning. Google Chrome is recommended.
5. What are the differences between “Certificate of First-aid” “Blended mode” and “Face-to-Face mode”?
Both courses share the same content and contact hours, while Online theory replaces the Theory sessions of traditional course, that promotes a more flexible learning environment, regardless of traveling time and costs.
6. What about the costs?
Certificate of First-aid Course (Face-to-face mode): HK$290 (Including certificate and postage fee). Certificate of First-aid Course (Blended mode): HK$120 per candidate (Online Learning) + HK$120 per candidate (Face-to-Face Practical) (Including certificate and postage fee)
7.How many hours are included for Online Theory?
Total contact hours would be 14-hour, consisting of 12 units, each unit accounts for 1-1.5 hours
8. Can we obtain First-aid Certificate after completing the Online theory?
NO. As Online theory only replace the theory sessions, you must apply for the Face-to-Face Practical and sit for the exam in order to obtain the certificate.
9. What about the examinations?
Both courses share the same examination format: Written Examination (Multiple Choices); CPR and Bandaging. Candidates will sit for the examination after the completion of whole courses.
10. Can I apply for the Practical Sessions before completion of Online Theory?
No, shall apply after the completion of the Online Theory.
11. How to obtain the certificates?
Candidate could have a valid First Aid Certificate after complete the Online theory, Face-To-Face Practical and passed the First Aid Examination, including MCQs, Bandaging and CPR. The certificate will be sent by post after result announcement.
12. How long does the Certificate valid？
The Certificate of First-aid is valid for 3 years. For re-certification, candidates should take a refresher course/re-examination before the expiry of the certificate. (Candidates could still apply for refresher course within 6-month after the certificate is expired, but the First-aid Certificate is regarded as invalid before the completion of course and exam)
For more information, please visit the FAQ of Hong Kong St. John Ambulance Association
https://www.stjohn.org.hk/zh/faq